Table 3 Environmental adjustment variables measure of network service model
From: Evaluation of network service model based on network convergence
Fist-level index | Second-level index | Measuring questions |
|---|---|---|
Competitive advantages | C1 | Compared with rivals, the sales income of the enterprise grows faster |
C2 | Compared with rivals, the market share expands in a larger degree | |
C3 | Compared with rivals, the investment return radio is higher | |
C4 | Compared with rivals, the cost saving is larger | |
C5 | Compared with rivals, the new selling points grow faster | |
C6 | Compared with rivals, the consumer growth ratio is higher | |
C7 | Compared with rivals, the employee growing ratio is higher | |
Technical dynamics | t1 | In the service field of the enterprise, technologies change quickly |
t2 | Technical changes can provide good opportunities for the service development in the enterprise | |
t3 | It is hard to forecast what kind of technology will be in the leadership in the current service field of the enterprise | |
t4 | A series of new businesses in the service field of the enterprise may appear | |
t5 | In the service field of the enterprise, technological development is not significant for the enterprise development | |
Demand dynamics | m1 | In the service market, the consumer preference changes quickly |
m2 | The current consumers of the enterprise are tend to search for new products and services | |
m3 | Lots of new consumers are requiring for the enterprise products | |
m4 | New customers mainly come from the improvement of the enterprise products and services | |
m5 | The resource distribution of the company tends to satisfy the demands of current consumers | |
Environmental competitiveness | d1 | The services and consumers of the enterprise show a variety feature |
d2 | Differences between the purchasing habits of consumers and the products or services of the enterprise (the same big difference) | |
d3 | Competition in the enterprise products or services (the same big difference) | |
d4 | In the enterprise products and services, the market changing and uncertainty exist | |
Environmental security | s1 | The threat degree of enterprises in the operational environment (security threat) |
s2 | The presentation of enterprise’ operational environment in the opportunity, resource, and competition | |
s3 | The influence of factors such as competition, politics, and technology to the enterprise operational management (whether the enterprise can master the influence or cannot master it) |