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Table 3 Weighted influence of each criterion

From: Use of hybrid MCDM model in evaluation for cloud service application improvement

Dimensions/criteria

r i

d i

ri + di

ri − di

Perceptual characteristics (D1)

0.614

0.592

1.207

0.022

 Entertainment (C11)

0.511

1.017

1.528

− 0.507

 Socialization (C12)

0.877

0.682

1.558

0.195

 Information (C13)

0.928

0.808

1.736

0.120

 Work (C14)

0.835

0.644

1.479

0.192

Added characteristics (D2)

0.588

0.647

1.236

− 0.059

 After-sales service (C21)

0.980

0.628

1.608

0.353

 Brand (C22)

0.943

0.596

1.539

0.348

 Safety (C23)

0.537

0.970

1.507

− 0.434

 Costs (C24)

0.793

1.059

1.852

− 0.267

Software characteristics (D3)

0.626

0.590

1.216

0.037

 Convenience and usefulness (C31)

0.876

0.634

1.510

0.242

 Easy to use (C32)

0.905

0.822

1.727

0.082

 High-speed computing (C33)

0.524

1.057

1.580

− 0.533

 Rich content (C34)

0.899

0.690

1.589

0.208